Kent V. Hasen, MD: Aesthetic Plastic Surgery & Med Spa of Naples
3699 Airport Pulling Road North
Naples, FL 34105
Phone: (239) 262-5662
Monday-Friday: 9 a.m.–5 p.m.

Refund & Cancellation Policy

Kent V. Hasen, M.D., and his staff understand that sometimes it’s necessary to postpone or cancel an appointment or procedure at our Naples cosmetic surgery and med spa center. Please review our guidelines for such situations, and be sure to notify us as soon as possible if you have a change of plans that necessitates a rescheduling or cancellation.

For more information on any of our cosmetic plastic surgery and med spa services in the Naples/Fort Myers area, request your consultation online, or call (239) 262-5662 today.


Once services are rendered or products sold, there are no refunds. Surgery and non-surgical procedures come with no warranty (guaranteed or implied) of any certain result. Perceived lack of improvement in one’s condition does not translate into any type of refund.

Cancellation Policy

We understand that a situation may arise that could force you to reschedule, postpone, or cancel your Naples plastic surgery or non-surgical procedure. Please understand that such changes affect not only your surgeon and anesthetist, but other patients as well. We appreciate your courtesy.

Due to the necessary time and inconvenience, a $100 fee will be added to the total surgery or procedure cost (and an additional $100 fee will be added to the anesthesia cost, if applicable) every time the surgery or procedure is rescheduled or canceled by the patient regardless of timing.

If you cancel an in-office procedure, such as a CoolSculpting Elite treatment, we will withhold the $500 nonrefundable deposit.

If you completely cancel your surgery more than 15 days in advance, we will refund all deposited monies except for the original 20% nonrefundable deposit, which will be applied to the payment for your rescheduled surgery or procedure or reused for processing fees if you have not rescheduled within 90 days. In addition, $100 will be kept for anesthesia, as mentioned above.

If you cancel between 7 and 14 days in advance, one half of the surgeon’s fee and the $100 fee for anesthesia will be kept, as above mentioned.

If the cancellation occurs fewer than 7 days before the scheduled surgery, the entire surgeon’s fee will be kept as well as $500 of the anesthesia fee for the anesthetist’s inconvenience.

We will also withhold 5% if you paid with a credit card for processing fees we are charged by these companies.

There are no refunds for skin care packages.

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